(including Credit Reporting Policy)
19 March 2014
realestate.com.au Pty Ltd (realestate.com.au) operates the following websites across desktop, mobile, tablet and apps (including any subdomains):
REA Group Ltd (“REA Group“) operates the website located at rea-group.com (“REA Group Website“). realestate.com.au is a subsidiary of REA Group.
Respecting information privacy
We recognise the importance of protecting personal information. We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act“), such as racial or ethnicity information, political opinions or associations, criminal records or health information.
In collecting and handling personal information, we are bound by the Privacy Act, including the Australian Privacy Principles (“APPs“), and applicable privacy regulations.
The Personal Information we collect about you
realestate.com.au may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided. For some services and products, realestate.com.au may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence, and health care and concession cards.
If you are a shareholder of REA Group Ltd, REA Group (or its services providers) may collect information about your shareholdings, banking details and tax file numbers for payment of dividends and other amounts. If you subscribe to alert services on the REA Group Website, we may collect your name and email address.
If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment and academic history.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites and REA Group Website (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.
How we collect your personal information
realestate.com.au may collect personal information about you from a variety of sources including, but not limited to:
REA Group may collect personal information about you if you:
We may also collect your personal information through our related bodies corporate, our service providers and third parties so that we may provide a better or more relevant service or product to you.
If you apply to us for credit, we may also obtain personal information about you from credit reporting bodies (see our Credit Reporting Policy below for more details), other credit providers, existing or previous suppliers of goods or services, your bank and certain other businesses for the purposes of assessing your application.
How we use your personal information
More specifically, realestate.com.au may use personal information which it has collected to:
If all or part of this information is not provided, we may not be able to provide these services.
If you are a shareholder of REA Group Ltd, REA Group may also use your personal information to:
If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:
Using and disclosing your personal information for marketing purposes
If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.
We may also, if you request us to by opting-in through your realestate.com.au Connect or 1Form online rental application, share your information with third parties so they may contact you directly about their offers, promotions, goods or services.
How we disclose your personal information
We may disclose personal information to our related bodies corporate, service providers or business partners.
We may also disclose your personal information:
i. credit reporting bodies (for the purpose of obtaining credit reporting information about you and other permitted purposes – see our Credit Reporting Policy below for more details); and
ii. other credit providers, existing or previous suppliers of goods or services, your bank and certain other businesses for the purposes of assessing your application;
Disclosure and storage of personal information outside Australia
Personal information submitted by REA’s customers and visitors to our Websites and the REA Group Website may be held on servers located in Australia or in the data centres of REA’s outsourced data processors with data centres in Australia, the United States of America, Europe and Asia. We transfer data outside of Australia to our service providers in order to obtain secure storage, back-up and data retrieval services. REA has implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.
We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
Correction and access
We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.
REA is committed to providing its customers with a fair and responsible system for the handling of complaints.
If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of REA, please contact our Privacy Officer at firstname.lastname@example.org so that we may resolve your concerns.
Our Privacy Officer will consider your query and endeavour to respond to you promptly.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website.
Cookies and Web Beacons
We may combine our cookies, information collected through the cookies and web beacons on the Websites and REA Group Website with other information (including information collected by third parties using their own cookies and web beacons) to provide better or more relevant services and advertising to you on the Websites. and REA Group Website. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.
Applications, widgets or links to other websites
Credit Reporting Policy
Credit applications by businesses for our services
REA provides ‘commercial credit’ for the purposes of the Privacy Act to businesses (such as real estate agents, developers and business brokers) who apply for credit in relation to our services.We do not provide any consumer credit.
References to “you” and “your” in this credit reporting policy are references to individuals in relation to whom we hold credit information or credit eligibility information for the purposes of the Privacy Act in connection with such credit. This policy provides details about our management of such information.
How we collect and hold ‘credit information’ and ‘credit eligibility information’ about you
“Credit information” relates mainly to your credit-related dealings with us and comprises various types of information that can be collected by credit reporting bodies (” CRBs“) that report on consumer credit worthiness. We may collect or generate various categories of ‘credit information’ about you.
We may also collect “credit eligibility information” about you, which is mostly informationprovided byCRBs relating to your dealings with other credit providers (for example, financial institutions that provide you with loans or other businesses that provide you with credit in connection with their products or services).
“Credit information” and “credit eligibility information” may include:
Credit eligibility also includes credit worthiness information that we may derive from data we receive from a CRB, such as a credit risk score.
We may collect credit information about you in any of the circumstances described above under the heading “How we collect your personal information” above. We collect credit eligibility information from CRBs but may collect it from other third parties where permitted by the Privacy Act (such as from other credit providers with your consent).
We store and safeguard your credit information and credit eligibility information in the manner described under the headings “Disclosure and storage of personal information outside Australia” and “Security” above.
How we use and when we disclose your credit information and credit eligibility information
We may disclose your credit information to CRBs. Those CRBs may then include that information in credit reporting information that they provide to other credit providers to assist them to assess your credit worthiness. For example, we may disclose to a CRB the type of commercial credit, and the amount of credit, sought in your application for credit with us. We may also use and disclose your credit information for other purposes and in other circumstances as described under the headings “”How we use your personal information”” and “”How we disclose your personal information”” above when permitted to do so by the Privacy Act.
Our use and disclosure of credit eligibility information is regulated by provisions of Part IIIA of the Privacy Act and the Credit Reporting Privacy Code. We will only use or disclose such information for purposes permitted by these provisions, such as:
In some cases, the people to whom we may disclose your credit information or credit eligibility information may be based outside Australia – see the heading “Disclosure and storage of personal information outside Australia” above for more details.
Correction of and access to credit information and credit eligibility information
To request correction of, or access to, your credit eligibility information please see the heading “Correction and access” above
Complaints regarding our compliance with credit reporting requirements
If at any time you would like to make a complaint about whether we have complied with Part IIIA of the Privacy Act or with the Credit Reporting Privacy Code please contact our Privacy Officer at email@example.com so that we may resolve your concerns.
If you make such a complaint, we will write to you with 7 days acknowledging that we have received your complaint and setting out how we will deal with it. We will aim to investigate and resolve your complaint within 30 days. We may need to consult with a CRB or another credit provider to do so. If we need more than 30 days to resolve your complaint, we will advise you of the reasons for the delay and ask for your consent to extend this day period.